Meeting Agenda - Usability Cluster - 2018-04-04 1PM EDT
Attendees: Tamar Norkin, Connor Scully-Allison, Madison Langseth, Sophie Hou
- Review of cluster slides
- Review of Connor's content for the "Test Introduction" and "Pre-test survey" sections of his usability test script
- Presentation on "Journey Mapping"
- Discussion of the Framework's "Post-Test Reflection" section
1. Review of cluster slides
- 4 Pages Follow format that ESIP Leadership Wants us to Use
- We don’t need to send it out to everyone to review
- Page 1
- Leadership : Madison, Sophie and Connor
- Page 2
- 1st question: How do we apply usability techniques
- 2nd question: Aggregate usability documents and resources
- Page 3
- Captions were applied to images
- Work in Progress Products was changed to be Work in Progress
- Sophie considers the idea that we could return to older projects and discover where they are at
- Tamar asks about the progress made on Mars Trek UI/ Usability
- Sophie goes over the progress of various projects on this page
- RMAP has some progress
- One-Stop is “the healthiest”: Sophie will be attending their workshop shortly
- Madison : “It would be nice to hear one of these guys talk about how their usability studies affected the layout of their page and usability of their software”
- Sophie: Will track down chair and ask question about that
- Page 4
- Talks with IEDA (Something in 2018)
- Work with Connor’s QC data
- Suggestion to add Joint Session with Info Quality cluster in ESIP Summer Session
2. Review of Connor's content for the "Test Introduction" and "Pre-test survey" sections of his usability test script
- Connor was able to use the test framework’s example to create his first revision of the invitation for test users.
- Connor investigated whether he would need IRB approval.
- Software testing is exempt, but as an option, Connor was able to obtain a document from the University of Nevada that he could provide to his testers.
- IRB requirement from University of Nevada asks for a test introduction script to be submitted, and he used a template and the Usability Test Framework to create this script.
- Madison clarified that reading from a script is OK especially when the process is required by the IRB.
- Bob added that it would be helpful to give a brief description of the software’s function in the test introduction script.
- Connor noted that it would be helpful to show how an IRB form could be prepared.
- Bob and Sophie agreed that it would be good to provide a simple sample, so that the information does not overwhelm people and at the same time, remind people that they will need to follow their institutional requirements as well.
- Connor suggested that we could evaluate and provide a list of common elements for an IRB form.
3. Sophie’s Journey mapping: Video Recording of Talk
- Journey Map is a visualization of a end-to-end set of interactions with some software
- It’s important to includes how people feel when they are working with your system
- There are many ways to render a journey map
- Common elements:
- The Lens
- The type of person using this software (persona)
- The Experience
- Designed to examine the structure of the journey and the quantity of the touch points
- The Insights Zone
- Opportunities for improvement which come from Zone A and B
- The Lens
- Sharing Sam as a scientist in need of sharing thier data - Lens
- Activities, Thinkings, and Touch points (The Experience)
- Pain chart representing the hardest parts of the activities
- Opportunities for Improvement
- A usage tracking system or self help system
- Additional Elements
- The Experience
- Channels (Related to Touch points) Very specific ways that people interact with your software (Web App, Mobile App, Other People)
- Moments of truth: Items that can be defined from the thinking portion. Make or break moments with our users.
- Eg: Citations, Elegibility (If users can’t get these easily they will leave)
- The Experience
- General Approach
- Start with team and scope
- Internal Investigation
- What is the correct scenario, persona, phases, quotes
- Understand the bounds set by the problem domain
- Assumption Formulations
- Workshop with stakeholders
- Share what is found with lab representatives
- External Research
- All the remaining pieces for an effective map
- Other Mapping Methods